
the Snack Brand App Upgrade for LYFEN
零食品牌来伊份——APP体验升级
A renowned 20-year-old Chinese snack brand with thousands of stores
一家成立二十年拥有数千家门店的中国知名零食品牌

business → Design
从商业到设计
user research
用户研究
product strategy
产品策略
user journey
用户旅程
quick navigation 快捷导航
background
项目背景

LYFEN is a well-known snack brand from Shanghai, with thousands of stores nationwide. Despite its strong offline presence, it faces significant competition from other brands’ online sales and has minimal digital market share.
Through comprehensive research and analysis of LYFEN’s existing app, brand, users, core competencies, and competitors, this project identified key issues, explored potential opportunities, and translated these scenario requirements into conceptual functions for the LYFEN app.
来伊份是上海一家知名的零食品牌,在全国拥有数千家门店。尽管其线下业务表现强劲,但面临其他品牌在线销售的激烈竞争,其自身的数字市场份额却很小。
通过对来伊份现有App、品牌、用户、核心竞争力和竞品的全面研究与分析,本项目定义了关键问题,探索了潜在机会,并将这些场景需求转化为来伊份App的概念功能。
Goal 项目目标
- Optimize and upgrade the existing App architecture and functions to reflect its core competitiveness
- 优化和升级现有App架构及功能,体现其核心竞争力
my Role 我的角色
UX designer & product owner
用户体验设计师(UX)
产品经理
target group
目标用户
LYFEN’s existing offline store customer base, with a specific focus on younger customers.
来伊份现有的线下门店客群,同时特别关注年轻用户。
challenge & highlight
挑战与亮点

challenge
- Establishing and balancing a consistent strategic design direction for a large-scale company
- Overcoming offline stores’ resistance to digitization
- Operating under extreme time and budget constraints
- 为大体量多部门公司平衡并制定一致的策略设计方向
- 克服线下门店对数字化的抵触
- 在极端的时间和预算限制下高效产出让客户满意的结果

highlight
- Optimise and streamline the functional architecture of the app by ‘replacing what is there with what is there’ rather than simply deleting it, reflecting creativity and goal-oriented design.
- transforming the offline market position into the core competitiveness and strategic support for online sales
- 通过“以更好的替代现有的”方式,而非简单删除,优化精简APP功能架构,体现创造性和目标导向的设计
- 将线下市场地位转化为线上销售的核心竞争力和战略支持
Research
前期调研
1
status analysis
现状分析
2
current app evaluation
现有app走查
3
Industry research
行业研究
4
user research
用户研究
1 status analysis 现状分析
key person interview 关键人访谈
11👤 x 1hour
purpose:
- Conducted 1:1 interviews with key personnel for input from senior and frontline managers.
与关键人员进行1:1访谈,收集高层和一线管理人员的意见 - Defined LYFEN’s core competencies as a starting point and support for the concept stage.
将来伊份的核心竞争力作为概念阶段的起点和支持

core competencies 核心竞争力
Store network, 20-year brand, strong supply chain
门店网络、20年品牌力、强大的供应链
challenges 挑战
aging brand without enough young customers; Efforts made for fresh snacks are not fully perceived;
品牌老化,年轻人占比较小;为「新鲜零食」的付出未被消费者全力感知
opinion on app 对app的看法
Lack of focus, unclear positioning; complex structure, chaotic content; hope new App can empower stores and strengthen the brand
缺乏聚焦,定位模糊;架构复杂,内容纷乱;希望——赋能门店,强化品牌
2 current app evaluation 现有app走查
purpose:
Investigated and analyzed existing issues such as ‘user perception,’ ‘UX flow,’ ‘detailed pages,’ and back-end data.
调查并分析现有问题,如“用户感知”、“用户体验流程”、“详细页面”和后台数据等
An e-commerce platform neglecting brand characteristics
一个忽略自身品牌特征的电商平台
Lacked auxiliary guidance for users to quickly make purchase decisions
缺乏引导用户快速做出购买决策的设计
Lacked a clear primary and secondary relationship between many entry points.
入口过多,缺乏明确的主次关系
Did not utilize the strong market position in offline sales
未能利用线下销售的强大市场地位
3 Industry research 行业研究
method:
- included catering retail, fresh food platforms, comprehensive platforms, and others with reference value 包括餐饮零售、生鲜平台、综合平台及其他具有参考价值的平台
- Considered the LYFEN App’s entire purchase path in comparison to competitors’ approaches. 将来伊份APP的整个购买路径与竞品进行比较

4 user research 用户研究
user interview 用户深度访谈
15👤 x 1hour

buying and eating snacks
零食的吃和买
perceptions of LYFEN
眼中的来伊份
user experience with the LYFEN app
使用来伊份App的感受
brand perception of LYFEN “fresh snacks”
对来伊份新鲜零食的品牌感知
summary 调研小结
pain points
01 APP
- Vague positioning and business focus 定位和业务焦点模糊
- Complex navigation structure and cumbersome visual coherence 导航结构复杂,视觉一致性差
02 brand 品牌
- Aging brand with low recognition among younger consumers 品牌老化,在年轻消费者中认可度低
- Branding focused on “freshness” not valued 以“新鲜”为重点的品牌推广未被重视
03 Offline Stores 线下门店
- consumers do not feel secure about the total price during the selection process as items are priced on a weighed basis 由于商品以称重方式计价,挑选过程中用户对总价没有安全感
- Long checkout time 结账时间过长影响体验
Strengths/Opportunities
01 Core Competencies 核心竞争力
- Numerous shops 拥有众多门店
- Long-established brand 历史悠久的品牌
- The slogan of “Fresh Snack” emphasizes a reliable supply chain “新鲜零食”的口号强调了可靠的供应链
02 User Behavior/Psychology 用户行为/心理
- Sales staff are regarded as friendly and trustworthy 销售人员被认为友好且值得信赖
- Customers have difficulties picking suitable products for others besides themselves 顾客在为他人选择合适产品时存在困难
product strategy
产品策略
positioning 产品定位
non-staple food service specialist platform
非主食类食品服务专业平台
UX Cornerstones 用户体验基石
01
Store Service 门店服务

Make “Store Service” a key feature module in the app, integrating it with physical stores for a win-win situation.
将「门店服务」作为APP的关键功能模块,与实体店整合,实现双赢。
02
Fresh Snack 新鲜零食

Embed the brand sense of “Fresh Snack” throughout the app usage process.
在APP使用过程中贯穿「新鲜零食」的品牌感知。
03
Family/Group 家庭/团体

Introduce “Family Membership” and “Bulk Subscription” features to increase repurchase rates on a group basis.
引入「家庭会员」和「大宗订阅」功能,以增加基于团体的回购率。
04
Member Perception 会员感知

Implement in-app achievements to enhance members’ perception, satisfaction, and motivation to use the app.
在APP内设立成就系统,增强会员的感知、满意度和使用动机。
05
Clear Architecture 清晰的架构

Organize and integrate the app’s architecture; Strengthen the relationship between primary and secondary elements; Adapt App UX to the user journey.
梳理并整合APP架构;强化主次关系;根据用户旅程调整APP用户体验。
journey map
用户旅程图
Value flow 价值体系闭环
Below is a value flow formed by the four strategic opportunities: store service, fresh snack, family/group, and member perception, where each part has its own loop in the form of a path/journey map.
以下是由门店服务、新鲜零食、家庭/群体、会员感知这四条策略机会点融合形成的价值体系闭环,其中每个部分有自己的小闭环以路径/旅程图的方式展示。

concept prototype
概念原型图
01
Store Service 门店服务
Highlight 1 Store Business Card & Super Store Manager
亮点1 门店名片&超级店长

Front-loading the physical store and store manager touchpoints as an important function. Establishing the perception of the shop network on the APP side.
将实体门店和店长的触点作为重要功能前置,建立门店网络在APP端的感知。
Highlight 2 APP to help purchase decisions in-store
亮点2 APP助力门店购买决策

Scan the barcode to estimate the price and get more information about the snack from the APP, such as exclusive membership prices, user review, etc.
挑选商品时扫条形码估算价格,并从APP端获知更丰富商品信息诸如专属等级会员价格,用户评价等等。
02
fresh snack 新鲜零食
Highlight 3 Fresh Pre-Order & Fresh Trackback
亮点3 新鲜预购&新鲜追溯

For nut products, LYFEN highlights freshness in processing, production, and sales. Users can pre-order these products and track the process in real-time, showcasing LYFEN’s commitment to “fresh snacks.”
对于坚果产品,来伊份强调加工、生产和销售过程中的新鲜度。用户可以提前预订并实时跟踪流程,展示来伊份对“新鲜零食”的承诺。
Highlight 4 Fresh Butler Management
亮点4 新鲜管家管理

Users can be reminded to enjoy their snacks at the optimal time through automatic shelf life management. It can also remind family members, promoting health and preventing waste.
用户可以通过自动保质期管理,在最佳赏味期内享用零食。同时也可以提醒其他家庭成员,关注家人健康的同时避免浪费。
03
Personal/Family & Group Care 个人/家庭&群体关怀
Highlight 5 taste management
亮点5 口味管理

Meet customization needs based on previous buying habits and enhance purchase decision guidance, such as taste preferences.
根据之前的购买习惯满足个性化需求,并增强购买决策指导,例如口味偏好。
Highlight 6 Family member information & taste management
亮点6 家庭成员信息、口味习惯管理

Based on family membership, it systematically manages the family’s address information, tastes, habits, and important dates (for sending gifts). This facilitates convenient purchases, visualizes the emotional connection within the family, and increases the average customer spend.
基于家庭会员系统,系统地管理家庭地址信息、口味和习惯以及重要日期(送礼),以便于进行方便的购买,实现家庭情感连接的可视化,同时提高客单价。
Highlight 7 Easy Bulk Buying for Groups
亮点7 为团体轻松批量采购

For firms that regularly buy snacks, offer subscription-based services and smart recommendations to reduce shopping decision costs.
对于定期采购零食的企业,提供订阅制服务和智能推荐,以降低购物决策成本。
04
Member Perception 会员感知&会员行为激励
Highlight 8 Member Behavior Visualization
亮点8 会员行为可视化

Every user action and purchase is rewarded, allowing users to accumulate badges. This system helps users perceive their benefits and fosters brand loyalty through consistent engagement.
用户的每次消费行为和活跃行为都会得到回应,用户可以通过累积徽章来感知到自己的收益,从而通过行为积累自发地与品牌建立粘性。
Main pages’ UXUI
主界面交互及视觉
tab navigation plan
Existing bottom navigation

Improved bottom navigation

- Discover–LYFEN wants users to see
发现——来伊份想让用户看到的- “Stores + E-commerce + Platform” highly integrated
门店+商城+平台」高度融合 - New Arrivals / Scenarios / Events / Pre-orders
上新 / 场景 / 活动 / 预购
- “Stores + E-commerce + Platform” highly integrated
- Frequently Bought–Personalized recommendations based on user preferences
常买——用户自己想看的个性推荐- Frequently Bought / Favorites / Suitable Tastes / For Family
我常买的 / 我喜欢的 / 适合口味的 / 给家人的
- Frequently Bought / Favorites / Suitable Tastes / For Family
- Shopping List–A service-oriented shopping cart
购物清单——有服务意识的购物车- Shopping List / Compare for Me 购物清单 / 帮我比较
- Smart List / Rankings / Pre-order Tracking…
智能清单 / 榜单 / 预购跟踪…
- My Account–Manage user relationships, assets, rights, and habits
我的——管理用户拥有的关系 / 资产 / 权益 / 习惯- Membership Management / Family Management / Taste Management/ Freshness Management / Order Management
会员管理 / 家庭管理 / 口味管理 / 新鲜管理 / 订单管理
- Membership Management / Family Management / Taste Management/ Freshness Management / Order Management
01 discover 发现
wireframe


hifi interface

before/after comparison


02 Frequently Bought 常买
wireframe


hifi interface

03 my account 我的
wireframe


hifi interface

before/after comparison












