Goal 项目目标

my Role 我的角色

UX designer & product owner


LYFEN’s existing offline store customer base, with a specific focus on younger customers.

来伊份现有的线下门店客群,同时特别关注年轻用户。


challenge

  • Establishing and balancing a consistent strategic design direction for a large-scale company
  • Overcoming offline stores’ resistance to digitization
  • Operating under extreme time and budget constraints
  • 为大体量多部门公司平衡并制定一致的策略设计方向
  • 克服线下门店对数字化的抵触
  • 在极端的时间和预算限制下高效产出让客户满意的结果

highlight

  • Optimise and streamline the functional architecture of the app by ‘replacing what is there with what is there’ rather than simply deleting it, reflecting creativity and goal-oriented design.
  • transforming the offline market position into the core competitiveness and strategic support for online sales


1 status analysis 现状分析

key person interview 关键人访谈

11👤 x 1hour

purpose:

  1. Conducted 1:1 interviews with key personnel for input from senior and frontline managers.
    与关键人员进行1:1访谈,收集高层和一线管理人员的意见
  2. Defined LYFEN’s core competencies as a starting point and support for the concept stage.
    将来伊份的核心竞争力作为概念阶段的起点和支持

2 current app evaluation 现有app走查

purpose:

Investigated and analyzed existing issues such as ‘user perception,’ ‘UX flow,’ ‘detailed pages,’ and back-end data.

调查并分析现有问题,如“用户感知”、“用户体验流程”、“详细页面”和后台数据等

3 Industry research 行业研究

method:

  • included catering retail, fresh food platforms, comprehensive platforms, and others with reference value 包括餐饮零售、生鲜平台、综合平台及其他具有参考价值的平台
  • Considered the LYFEN App’s entire purchase path in comparison to competitors’ approaches. 将来伊份APP的整个购买路径与竞品进行比较

4 user research 用户研究

user interview 用户深度访谈

15👤 x 1hour

summary 调研小结

pain points

01 APP

  • Vague positioning and business focus 定位和业务焦点模糊
  • Complex navigation structure and cumbersome visual coherence 导航结构复杂,视觉一致性差

02 brand 品牌

  • Aging brand with low recognition among younger consumers 品牌老化,在年轻消费者中认可度低
  • Branding focused on “freshness” not valued 以“新鲜”为重点的品牌推广未被重视

03 Offline Stores 线下门店

  • consumers do not feel secure about the total price during the selection process as items are priced on a weighed basis 由于商品以称重方式计价,挑选过程中用户对总价没有安全感
  • Long checkout time 结账时间过长影响体验

Strengths/Opportunities


positioning 产品定位

UX Cornerstones 用户体验基石

Make “Store Service” a key feature module in the app, integrating it with physical stores for a win-win situation.

将「门店服务」作为APP的关键功能模块,与实体店整合,实现双赢。

Embed the brand sense of “Fresh Snack” throughout the app usage process.

在APP使用过程中贯穿「新鲜零食」的品牌感知。

Introduce “Family Membership” and “Bulk Subscription” features to increase repurchase rates on a group basis.

引入「家庭会员」和「大宗订阅」功能,以增加基于团体的回购率。

Implement in-app achievements to enhance members’ perception, satisfaction, and motivation to use the app.

在APP内设立成就系统,增强会员的感知、满意度和使用动机。

Organize and integrate the app’s architecture; Strengthen the relationship between primary and secondary elements; Adapt App UX to the user journey.

梳理并整合APP架构;强化主次关系;根据用户旅程调整APP用户体验。


Value flow 价值体系闭环

Below is a value flow formed by the four strategic opportunities: store service, fresh snack, family/group, and member perception, where each part has its own loop in the form of a path/journey map.
以下是由门店服务、新鲜零食、家庭/群体、会员感知这四条策略机会点融合形成的价值体系闭环,其中每个部分有自己的小闭环以路径/旅程图的方式展示。

01 Store Services; 02 Family emotional expression; Accumulation of member behavior; 04 Predictable Benefit feedback

Highlight 1 Store Business Card & Super Store Manager
亮点1 门店名片&超级店长

Front-loading the physical store and store manager touchpoints as an important function. Establishing the perception of the shop network on the APP side.

将实体门店和店长的触点作为重要功能前置,建立门店网络在APP端的感知。

Highlight 2 APP to help purchase decisions in-store
亮点2 APP助力门店购买决策

Scan the barcode to estimate the price and get more information about the snack from the APP, such as exclusive membership prices, user review, etc.

挑选商品时扫条形码估算价格,并从APP端获知更丰富商品信息诸如专属等级会员价格,用户评价等等。

Highlight 3 Fresh Pre-Order & Fresh Trackback
亮点3 新鲜预购&新鲜追溯

For nut products, LYFEN highlights freshness in processing, production, and sales. Users can pre-order these products and track the process in real-time, showcasing LYFEN’s commitment to “fresh snacks.”

对于坚果产品,来伊份强调加工、生产和销售过程中的新鲜度。用户可以提前预订并实时跟踪流程,展示来伊份对“新鲜零食”的承诺。

Highlight 4 Fresh Butler Management
亮点4 新鲜管家管理

Users can be reminded to enjoy their snacks at the optimal time through automatic shelf life management. It can also remind family members, promoting health and preventing waste.

用户可以通过自动保质期管理,在最佳赏味期内享用零食。同时也可以提醒其他家庭成员,关注家人健康的同时避免浪费。

Highlight 5 taste management
亮点5 口味管理

Meet customization needs based on previous buying habits and enhance purchase decision guidance, such as taste preferences.

根据之前的购买习惯满足个性化需求,并增强购买决策指导,例如口味偏好。

Highlight 6 Family member information & taste management
亮点6 家庭成员信息、口味习惯管理

Based on family membership, it systematically manages the family’s address information, tastes, habits, and important dates (for sending gifts). This facilitates convenient purchases, visualizes the emotional connection within the family, and increases the average customer spend.

基于家庭会员系统,系统地管理家庭地址信息、口味和习惯以及重要日期(送礼),以便于进行方便的购买,实现家庭情感连接的可视化,同时提高客单价。

Highlight 7 Easy Bulk Buying for Groups
亮点7 为团体轻松批量采购

For firms that regularly buy snacks, offer subscription-based services and smart recommendations to reduce shopping decision costs.

对于定期采购零食的企业,提供订阅制服务和智能推荐,以降低购物决策成本。

Highlight 8 Member Behavior Visualization
亮点8 会员行为可视化

Every user action and purchase is rewarded, allowing users to accumulate badges. This system helps users perceive their benefits and fosters brand loyalty through consistent engagement.

用户的每次消费行为和活跃行为都会得到回应,用户可以通过累积徽章来感知到自己的收益,从而通过行为积累自发地与品牌建立粘性。


tab navigation plan

Existing bottom navigation

(from left to top) Mall, Short Videos, Chats, Shopping Cart, My Account
(from left to top) Discover, Frequently Bought, Shopping List, My Account

01 discover 发现

wireframe

hifi interface

before/after comparison

slide to check before/after

02 Frequently Bought 常买

wireframe

hifi interface

03 my account 我的

wireframe

hifi interface

before/after comparison

slide to check before/after